Refund Policy

Last updated September 2026

Morphjet is made by Verispan Data Systems (“Morphjet”, “we”, “us”). We want you to be genuinely happy with it, so this policy is short and in your favour. If Morphjet isn't right for you, you can get your money back.

Our 14-day money-back guarantee

You can request a full refund within 14 days of your purchase, for any reason. You don't need to justify it, and there's no restocking fee or deduction. If Morphjet didn't do what you hoped, or you simply changed your mind, that's reason enough.

If you bought during a launch offer using code PH50 or MACAPPS50, your window is 30 days instead of 14, on the same terms. The app shows how many days you have left either way, so you never have to work it out.

How to request a refund

Because our reseller Paddle.com is the Merchant of Record for every order, refunds are issued through them. There are three ways to start one, and any of them is fine:

• Ask inside Morphjet. Open Support, choose Refund, and send the request. It takes a couple of clicks, it shows how many days you have left, and you can watch the status in the same place. This is the quickest way if the app is activated on your computer.
• Use the link in your purchase receipt from Paddle.com, or reply to that receipt email, to request the refund directly.
• Or just message us with the email address you used to buy, and we'll take care of it for you. Use this one if you can't get the app activated, since that's exactly the sort of thing we'd want to hear about anyway.

Whichever route you take, we don't ask you to justify it. The form in the app asks which of a few things came closest so we know what to fix, and your answer makes no difference to the outcome.

Once a refund is approved, the money goes back to your original payment method. How quickly it appears depends on your bank or card provider, usually within a few business days.

After a refund

A refund cancels your licence to use the paid version of Morphjet, so we ask that you stop using it and remove it from your computers. The free features of Morphjet, if you're using them, remain free and are not affected.

The conversion guarantee

Morphjet is bought to convert files, so if it cannot convert yours it has not done its job. If you tell us within 30 days of buying about a conversion Morphjet cannot currently do, and we have not added it within 30 days of you telling us, you can ask for a full refund even though the money-back window will have passed.

Name the source and target format, through the support screen in the app or athello@morphjet.com. We will tell you either when it shipped or that we are not going to build it, and in the second case the refund is yours for the asking. This sits on top of the 14-day guarantee and does not shorten it.

Beyond all of that

We're reasonable people. If something goes wrong later, a defect, a bug we can't fix for you, or a charge you didn't expect,tell us and we'll do the right thing.

Your statutory rights

Nothing in this policy takes away the refund or cancellation rights you have under the consumer-protection laws where you live, including any statutory cooling-off period. Where those rights give you more than this policy does, they apply.

Questions

Not sure whether you qualify, or something feels off about a charge? Get in touch and a real person will sort it out with you.